Our appointment policy allows us to respect your time by not over booking and by making sure that you are seen within minutes of arriving at Optimum Health in most cases. This allows you to know when you will be leaving our facility so you can plan the rest of your day appropriately.
Missed appointments will be billed at $45. (Package deals will have one appointment subtracted.) Once three appointments are missed, a credit/debit card number must be given when all future appointments are scheduled. This will allow the missed appointment fee to be charged when needed.
15 Minute Grace Period
Please plan to arrive 5 minutes before your appointment is scheduled to start. As life occasionally offers the unexpected, we allow up to 15 minutes after the scheduled time for the appointment to start. If you know that you will be late, please call and let us know. This may allow us to start someone who has arrived early and move your appointment to actually start at your arrival. Unfortunately, once this 15 minute grace period has ended without you calling or arriving, the appointment will be considered a missed appointment and billed as such.
48 Hour Notice Required for Changes
Please cancel/reschedule all appointments as soon as you know that you will be unavailable. This allows Optimum Health to make the appointment available to other clients.
Notice for cancellation or rescheduling an appointment must be given directly to our front desk personnel or via a phone call/message to 804-677-6061 a minimum of 48 hours prior to your appointment. Please, do not leave these messages on the front desk voicemail system because we will not get the message until it is too late to offer the appointment to someone else. Therefore, not giving notice to our front desk person or via a phone call/message to 804-677-6061 a minimum minimum 48 hours prior to your appointment will cause your appointment to be considered a missed appointment and billed as such.
Appointment Policy: Related Topics
Schedule an appointment for a consultation and ion foot detox to get started on your path to Optimum Health.